Fees Policy

• Payment Method: Fees are paid by automated billing linked to your student portal account and processed on the 1st of each month (or the next business day).

• What the Fee Covers: The monthly fee secures your place in one lesson per week for that calendar month. (barring any school closures, ie stat holidays)

Missed Lessons

• Fees are still payable for missed lessons, and refunds are not provided.

• If you notify us at least 6 hours before the lesson (via phone, email, or the customer portal), one make-up lesson per term may be offered. See Make Up Lessons for details.

Refunds

• Refunds are not given for missed classes.

• Refunds may only be considered in cases of long-term illness, injury, or bereavement. A medical certificate may be required.

Unpaid Fees

• If fees remain unpaid after two reminder emails, the booking will be cancelled.

• Enrolments will not be processed if there is an outstanding balance from a previous term or year.

Late Payments

• A 10% late fee will be applied to any tuition not paid by the due date.

Class Changes

• Changing classes at any time does not incur a fee, unless the new class has a different price. 

Additional Costs

• In addition to lesson fees, students may need to pay for books, materials, and examination fees, which are not included in tuition and must be purchased separately

Terms & Lesson Schedule

• Enrolments are per term (see term dates) and billed monthly.

• Lessons continue during school holidays.

• The Academy is closed on public holidays (except long weekends, unless it is Easter Weekend) and for 4 weeks over Christmas.

• Fees are adjusted when the Academy is closed.

automated payments

• Fees are paid monthly by Automated Billing and Payments attached to your Student Portal.

• Enrolments automatically roll over to the next term unless cancelled (see cancellation policy).

• Your automated billing set up must be completed online via the booking portal or at reception before the first lesson.

• All payments via the portal do not incur surcharges.

Teacher Availability

• If your regular teacher is unavailable, we will arrange a substitute teacher where possible.

• If a substitute is not available, we will offer either a make-up lesson during the term or a credit for the following term.

Cancelling Enrolment

• To cancel for the next term a minimum 4 weeks written notice is required, prior to the following term commencing.

• If less than 4 weeks notice is given, the lessons within that period cannot be refunded.

• If cancellation notice is not received, enrolment will continue and the full term will be charged.

• Cancellation requests must be sent by email to albany@eliettesmusicacademy.com (for all locations).

• Direct Debit details remain stored for easy re-enrolment. Please notify us in writing if you would like them removed or changed from our system.

Make-Up Lessons

• One make-up lesson per term is available for private lesson students.

• At least 6 hours notice must be given to qualify.

• Make-up lessons expire after 100 days.

• If necessary, a substitute teacher may be used to complete a make-up lesson.

Class Sizes & Waiting Lists

• Classes have a maximum number of students.

• When a class is full, students may join a waiting list.

• You will be contacted when a space becomes available.

• There is no charge for joining a waiting list.

Photos & Media

• EMA may take photos or videos during lessons and events for use on social media or promotional material.

• Please notify the office if you or your child should not appear in photos or videos.

Student Safety

• Students should wait inside the building or in the waiting area to be picked up.

• Students 15 years and older may wait outside with parental permission.

• Students 14 years and younger must not leave the building, including walking to nearby shops.

• While staff will remind students of these rules, parents are responsible for reinforcing them.

• EMA cannot supervise students outside the building but will take reasonable steps to help keep students safe.